Shipping and Terms
1. Processing Time
- All orders are processed and dispatched within 3-7 business days.
- UK Orders may take 1-3 days to arrive and international orders may take 5-15 days to arrive
- ALL SALES ARE FINAL
Please note: Delivery times are estimates and are not guaranteed. Delays due to factors such as weather, customs, or unforeseen circumstances may occur.
2. Quality Assurance
- Our team ensures that all items undergo quality checks before dispatch. The packaging process is recorded to ensure safety for our customers. In the rare event of receiving a faulty/defective item, customers are encouraged to contact our customer service team (include photos) at support@escape.com
3. Returns Policy
- At escape we operate with limited exclusive stock therefore we are unable to offer refunds or exchanges. All sales are final.
4. Shipping Confirmation & Tracking
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order through the provided tracking number on the carrier's website.
5. Shipping Issues
- Lost or Stolen Packages: escape is not responsible for lost or stolen packages once they have been marked as delivered. If you experience an issue, please contact the carrier directly.
- Incorrect Shipping Address: Please ensure that your shipping address is correct at checkout. escape is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.
6. Order Modifications
- Once your order has been processed, we are unable to make any changes to the shipping address, items, or size. Please review your order carefully before completing your purchase due to the exclusivity of stock
7. Customs & Import Duties
International customers are responsible for any customs duties, taxes, or fees that may be incurred upon arrival in their respective countries. escape is not responsible for any customs-related issues or delays.
8. Escape Clothing Brand Terms & Conditions
By purchasing from escape, you agree to the following Terms and Conditions. Please read them carefully.
1. General Information
These Terms & Conditions apply to all transactions conducted on [Website URL] (the "Site").
escape reserves the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page, and your continued use of the Site constitutes your acceptance of such modifications.
2. Product Information & Pricing
All product descriptions, prices, and availability are subject to change without notice. While we make every effort to ensure accuracy, escape does not guarantee that all product descriptions, pricing, or other content on the Site are error-free.
escape reserves the right to cancel any orders or refuse service if the information provided is inaccurate or if fraud is suspected.
3. Sales and Payments
All sales are final. By placing an order, you agree that the transaction is binding and cannot be refunded or exchanged.
Payment is due at the time of purchase, and the order will be processed once payment is successfully confirmed.
4. Returns & Exchanges
No Returns or Exchanges: Due to the nature of our products, we do not accept returns or exchanges. All sales are final.
Please double-check your order before completing your purchase. If you need help with sizing, please consult our sizing guide or contact us for assistance before ordering.
5. Shipping & Delivery
Shipping is handled according to the Shipping Policy outlined above. escape is not responsible for delays caused by the shipping carrier, customs delays, or weather-related issues.
Once your order has been shipped, it is the responsibility of the carrier to deliver the package. If you experience issues with shipping, please contact the carrier directly.
6. Limitation of Liability
escape is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or services.
Our liability is limited to the purchase price of the item(s) in question.
7. Intellectual Property
All content on the Site, including but not limited to logos, designs, images, and text, are the property of escape or its licensors and are protected by intellectual property laws.
You may not use, copy, or distribute any content from the Site without the express written permission of escape.
8. Privacy & Security
We value your privacy. Your personal information is used solely for order processing, shipping, and customer service purposes. For more information, please read our Privacy Policy.
9. Governing Law
These Terms & Conditions are governed by the laws of the United KIngdom. Any disputes arising under or in connection with these Terms will be resolved in the courts of residence.
10. Contact Us
If you have any questions regarding these Terms & Conditions or any other aspect of your shopping experience, please contact us at:
support@escape.com